1. GENERAL PROVISIONS
The terms of sale of products from the online store www.mezze.ro, property of S.C. are hereby established. ROYAL FOOD S.R.L, with headquarters in Romania, Bucharest, sector 1, Str Mircea Vulcanescu no 153 B, order number in the Trade Register J40/13908/2007, tax registration code RO 22145410, phone 0213116633 e-mail address: office@ mezze.ro The use of this site, respectively the registration of an order, implies:
• Your acceptance of these terms and conditions
• Your acceptance of the use of the electronic mail address (e-mail) as a remote communication technique.
• Your agreement and acceptance, that ROYAL FOOD SRL may delete, modify or add any information on the site or interrupt any activity on the site, without requiring your prior notification.
If on our site references are made to other sites, ROYAL FOOD SRL does not guarantee and/or confirm in any way the type of information you will find on these sites. It remains at your discretion whether or not you visit these sites or whether or not you take into account the information found there. For the best use of the site, it is recommended to carefully read all the terms and conditions. We reserve the right to modify the terms and conditions without any prior notice. ROYAL FOOD SRL does not assume responsibility for the non-functioning of the www.mezze.ro website or for any damage due to the non-functioning of the www.mezze.ro website.
Through the website www.mezze.ro, any natural person, Romanian or foreign, who has reached the age of 18, and any legal entity can order one or more of the Lebanese dishes and drinks posted on the website. For each of the products posted on the mentioned website, S.C. ROYAL FOOD SRL. undertakes to display their essential characteristics (ingredients, weight or number of pieces), which allow the buyer to identify, compare and make a correct choice. SC ROYAL FOOD SRL. reserves the right to modify the characteristics of the displayed products without notice. The images published on the website are for example, and may contain certain decorative elements, which are not included in the products ordered by you. Thus, the delivered products may sometimes differ in any way from the images presented on the website (such as:, decorative elements, etc.) S.C. ROYAL FOOD SRL cannot be held responsible for improper use of the ordered products.
3. TERM OF VALIDITY
The validity period of the products sold by S.C. ROYAL FOOD SRL, through the website, is 24 hours for cold dishes at a temperature of 2-4 degrees Celsius, and for hot dishes, immediate consumption is recommended from the moment of their delivery to the consumer. In the case of soft drinks and alcoholic beverages sold by SC ROYAL FOOD SRL, the validity period is the one written by the manufacturer on the packaging.
4. YOUR OBLIGATIONS TO PROVIDE SOME DATA (REGISTRATION)
To buy products from the website www.mezze.ro, you will have to accept the present terms and conditions, order the desired product/products and provide some information necessary for the delivery of the ordered products. The products are ordered by completing the following steps:
Step 1: Choose the products. Using the menu, navigate through the product categories. Once you have found a product that suits your wishes, specify the desired quantity, press the ORDER button to add it to the shopping cart. If you want other products, repeat the steps described above.
Step 2 After you have chosen the desired products, press the "see basket order" button. You will immediately see the list of the products you ordered and an online form necessary to specify the details for your identification data (consumer) and the delivery address.
Step 3 Delivery address: choose the desired delivery option, indicating the delivery address or the option to pick up the products from the work point of SC Royal Food SRL in Mircea Vulcanescu Street No. 153 B, Sector 1, Bucharest.
Step 4 Data validation. In order to complete the order, you can view the following data: the buyer, invoicing details, delivery address, list of products ordered (name, quantity, unit price, total price, total value of the order), and in the "Preferences" box you can indicate the following :
• delivery interval (preferred time),
• delivery address – at the headquarters of our workplace in Mircea Vulcanescu Street No. 153 B, sector 1, Bucharest, etc.
Before accessing the "continue order" box, you have the possibility to change the quantity of the ordered products. After accessing the "continue order" box, the amount of your order and your identification data, as well as the place of delivery, will appear. Before the order button accessories, you can correct the errors occurred during data entry, by pressing the "back" box.
If all the data are correct, access the "finalize" box. In order to place the order, you agree to provide true, correct, current and complete information about yourself, as specified, and you agree to provide this information correctly and completely. In the event that we consider that this obligation is not respected by you, we reserve the right to block your access, for a fixed or indefinite period, to the use of the service without any prior notification.
The prices displayed on www.mezze.ro are expressed in RON, and include VAT and can be changed by SC ROYAL FOOD SRL without prior notification.
6. PAYMENT METHODS
Payment of the order is made in full upon delivery. Payment is made to the Royal Food SRL sales agent who makes the delivery. This can be done in cash or by card. The choice of payment method will be made once the order is placed.
The delivery of the ordered products will be made only in BUCHAREST, provided that the value of your order reaches the minimum threshold indicated for the area where you want the delivery to take place (see website: www.mezze.ro): Depending on the place of delivery, the value of the order You must reach a certain minimum amount, as I mentioned above. The delivery time is different, depending on the order, area and traffic conditions. The average time is approximately 60/120 minutes, from the confirmation of the order (starting at 11:00 a.m.) The mentioned term is indicative, it can be modified for reasons independent of our will. Products are delivered from Monday to Saturday, starting at 11.45am. You can place orders between 09.00-21.30 (Monday-Friday) and 10.-21.30 (Saturday). The products will be delivered to your home, office or address indicated by you in the order form. If the value of your order is below the minimum threshold for the area indicated for the delivery of your order, then your order will not be honored. The payment of the price of the ordered products will be made according to the conditions and methods of payment provided in point 6. The products consisting of soft drinks, water, alcoholic drinks are delivered in the form in which they come from the manufacturer/distributor and within the limit of the available stock. The products prepared by SC ROYAL FOOD SRL are delivered within the limit of the available stock. SC ROYAL FOOD S.R.L. cannot guarantee the availability in stock of all the products presented. The offer of the displayed products is valid within the limit of the available stock. SC ROYAL FOOD S.R.L. reserves the right to postpone the delivery dates, in the event that the ordered product or products are not available in stock at the time of receiving the order. In this situation, customers will be informed and consulted about maintaining or canceling the order.
If you are not found at the mentioned address, within the time interval established by mutual agreement, our agent will return once more, after reestablishing contact with you to establish a new delivery date. If, even a second time, you were not found at the mentioned dresser, within the interval established by mutual agreement with our courier, your order will be canceled and the product returned to the headquarters.
8. LIMITS OF LIABILITY
SC ROYAL FOOD SRL cannot be held responsible for failure to honor an order due to force majeure.
You can send your complaints regarding any problems related to the delivery of the ordered products to the address of our workplace in Mircea Vulcanescu Street No. 153 B, sector 1, Bucharest, or to the telephone number 0723227220, as well as to the e-mail address office@ mezze.ro.
10. PROTECTION OF PERSONAL DATA
According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector, S.C. Royal Food SRL, with headquarters in Bucharest, sector 1, Str Mircea Vulcanescu no 153 B, order number in the Trade Register J40/13908/2007 unique identification code RO22145410, has the obligation to administer in safe conditions and only for the specified purposes , the personal data you provide us about yourself.
By completing the order form posted on the www.mezze.ro website and clicking the "finalize" box, the participant declares that he gives his express and unequivocal consent for his personal data to enter the database of the ROYAL FOOD company SRL and to be processed and used in the future by it in strict compliance with the legal provisions regarding the protection of individuals regarding the processing of personal data and the free circulation of such data.
All those who provided personal data by completing the form mentioned above, have the quality of a data subject, in accordance with Law no. 677/2001. The purposes of data collection and processing by S.C. ROYAL FOOD SRL are:
• performing internal statistics, without other obligations or payments from the S.C. ROYAL FOOD SRL. towards your person;
• To allow you to send online orders faster
• the transmission of promotional offers, advertising messages, sms messages for the purpose of informing the consumer about aspects related to the operation of the website and commercial offers
SC ROYAL FOOD SRL will process personal data during the existence of the company or until the date when the data subject requests the deletion of his personal data from the database of SC ROYAL FOOD SRL, and after the data subject's request regarding the deletion of personal data, S.C. ROYAL FOOD SRL. will transform personal data into anonymous data and will process them for internal statistical purposes, for the duration of the company's existence. Your data are intended for use by S.C ROYAL FOOD SRL for the purposes mentioned above and will not be disclosed to third parties, with the exception of ROYAL FOOD S.R.L.'s authorized representatives.
SC ROYAL FOOD SRL. guarantees the confidentiality of the personal data of all those who fill out the form mentioned above. According to Law no. 677/2001, you benefit from the following rights: the right to information (art. 12); the right of access to data (art. 13); the right to intervene on the data (art. 14); the right to opposition (art. 15); the right not to be subject to an individual decision (art. 17); the right to go to court (art. 18).
At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of the data. To exercise these rights, you can address a written request, dated, signed and sent to the registered office of ROYAL FOOD SRL in Bucharest, Str. Mircea Vulcanescu no. 153 B, sector 1, for the attention of Mrs. be transferred abroad. If some of the data about you are incorrect, please inform us as soon as possible.
Any dispute arising between clients and S.C. ROYAL FOOD SRL. will be resolved amicably. If the parties failed to resolve the dispute amicably, it will be resolved by the competent courts
11. TRANSFER OF OWNERSHIP
The transfer of ownership of the products ordered from the website www.mezze.ro is transferred at the time of delivery of the ordered products.
12. APPLICABLE LEGISLATION
Law no. 365/2002 regarding electronic commerce, Government Ordinance no. 130/2000 regarding consumer protection when concluding and executing distance contracts and Law 51/2003 for the approval of Government Ordinance no. 130/2000 regarding the legal regime of distance contracts Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, amended and supplemented by Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector.